Frequently Asked Questions

Q. What is Freemover, and, why should I use Freemover?

A. Freemover is an Apartment Locating Company. Freemover is the first apartment locator to offer a free move for...

Q. Is Freemover a moving company?

A. No, Freemover is not a moving company. Free Mover is an Apartment Locating Company.

Q. How do I qualify for the free move?

A.Let Freemover find you an apartment and list Freemover as your Locator. You must register at..

Q. Do all apartments on Freemover.com qualify for the FREE MOVE?

A.No. Freemover.com strives to find you the best apartment at the best price with the best amenities...

Q. How do I get started?

A.Register with Freemover.com at http://www.freemover.com/register.aspx and a locator will contact you.

Q. What happens if I register with Freemover?

A.A Freemover Certified and Licensed Apartment Locator will be assigned and will assist you in locating an...

Q. What is a Guest Card?

A.A Guest Card is used by Apartment staff to gather client information on an initial visit. Data collected on Guest Cards...

Q. What is a Lease Application?

A.A Lease Application is completed and submitted by a prospective renter if they would like to be considered eligible to...

Q. What are some of the common reasons for NOT qualifying for the free move or cash voucher?

A.1. Freemover was not listed guest card and/or lease application. ...

Q. What is a cash voucher and when is it paid?

A.A cash voucher is a check, normally $130 that will be paid to you in lieu of free move offer. Cash Vouchers are paid ...

Q. How long does it take Freemover.com to register me at properties requiring registration?

A.Normally, it takes 0 to 3 working days to register a client with an apartment community.

Q. Do I have to receive a property registration email before I visit one of My Properties?

A.Yes, or if the email fails, registration status can be seen anytime online at Freemover.com by logging in and clicking ...

Q. When I enter my search criteria and submit how come there are no apartment communities returned?

A.Please contact your c Locator for assistance.

Q. How do I know where the FREE service area ends?

A.Service areas and mileage fees can be found on our “What We Move For Free” page

Q. Are the prices listed on Freemover.com the price we should expect to pay for the apartment?

A.The pricing changes daily in some instances and the posted pricing is not guaranteed. The apartment community will...

Q. Is Freemover a moving company that can quote me pricing on a move if I don't need the apartment locating service?

A.Freemover is not a moving company; however we can refer you to one of our contract moving companies. Call a ...

Q. What if the apartment community is not in freemover.com's database?

A.You must have learned about your new apartment from the website or locating service of Freemover.com...

Q. If I found the apartment community on my own, visited the community and then found it on Freemover.com can I still move for free?

A.No, you must have learned about your new apartment through Freemover unless you gained knowledge about the

Q. Can I move for free if I drove by an apartment community and did not visit, then, used Freemover to learn more about the apartment community, visited and listed Freeemover as my locator?

A.Yes, as long as you gained knowledge about the apartment community from Freemover, which prompted you to visit ...

Q. If I have used Freemover in the past can I still use your services?

A.Yes, as long as you qualify, you can use Freemover.com services indefinitely.

Q. Can Freemover.com move me within the same property?

A. No, this is considered an on-site transfer, unless the apartment community agrees to pay for your move/referral. If ...

Q. Does the free move affect the specials that an apartment community offers?

A. No, freemover.com's services do not affect apartment community specials. This is a Fair Housing and Truth in ...

Q. How do I schedule my move once my lease application has been approved at the apartment community?

A. Call your Moveforfree locator or visit www.Freemover.com, login and click on "Schedule My Move" to submit your ...

Q. Can Freemover.com move me from a storage unit (house, etc.) to my new apartment?

A. Yes, if you qualify for the free move, Freemover.com can move you from any location including storage, house, ...

Q. What is considered a 'one man' box?

A.A 'one man' box can be handled by one person and is less than 75 pounds. It can be picked up and carried up and ..

Q. Can I substitute items on the free move offer?

A.Since Freemover has 3 different free move offers to choose from, you can choose the one that’s right for you...

Q. What if I am moving from city to another city hours away?

A.If you qualify for the service there are three scenarios. First, if you are moving from a city Freemover services to a ..

Q. How much notice does freemovers need on move requests?

A.Freemover requests a 2-week notice on move requests. Freemover cannot guarantee any move requests with ...

Q. When is my date and time of my move confirmed? When do I have a guaranteed date & time?

A.With our new Online Move Scheduling process, move dates and times are scheduled based on availability at the time...

Q. What if I am moving into an apartment with a roommate who is moving from a different address, do we both get a free move?

A.Yes, however, there is only one free pickup location. Additional charges that apply include the extra pickup location ...

Q. Is there an extra charge for 3rd floor to 3rd floor moves?

A.There is only a charge for 3rd floor and above moves on our Competitive Offer. Floor charges are not included in the ...

Q. How do I let the movers know about extra items or items not listed in 'What We Move For Free'?

A.Include specific items not listed in the online inventory in the "Additional Items" section at the end of the inventory...

Q. Do the movers work every day?

A.freemover.com movers move Sunday through Saturday except for the following Holidays: Christmas, New Years, ...

Q. Does FreeMover.com provide boxes?

A.Freemover.com offers boxes for sale. Click here to purchase boxes (coming soon).

Q. If I have extra items what forms of payment do you accept and when do I pay?

A.The Moving Company accepts cash only. Payment is expected before the unloading of your belongings.

Freemover.com reserves the right to change the conditions, qualifications, policies, terms, website, etc., without notice.